Trainer: Gwen Volk Register Here Budget-Based Rent Increase submissions are often delayed or denied due to the Owner submitting an incomplete package. In this course you will learn what, when and how to submit your package, how to respond to … Continued

Trainer: Gwen Volk Register Here Violating the fair housing laws does not require an intent to discriminate against a protected class. If the result of the application of your current policies is judged to have a discriminatory effect, good intentions … Continued

Trainer: Gwen Volk Register Here The Management and Occupancy Review (MOR) is how HUD proves to taxpayers and to Congress that subsidy dollars are being wisely spent. So, whether performed by HUD, the PBCA, or CA, owners and managers are … Continued

Trainer: Gwen Volk Register Here Designed to guide multifamily property owners and managers through the essential processes and options for renewing Section 8 Housing Assistance Payment (HAP) contracts. This course will cover the six primary renewal options, key documentation requirements, … Continued

Trainer: Debbie Piltch Register Here Newly Added Training! HUD recently released new guidance (May 22, 2026) that changes how it will review complaints involving assistance animals and emotional support animals (ESAs) under the Fair Housing Act. This session will explain … Continued

Trainer: Scott Ployer Register Here Preventive maintenance has always been an important task that we perform at our properties. This session will take that principle one step further by adding predictive maintenance and its importance. Participants will learn the key … Continued

Trainer: Melissa Harris Register Here Service coordination has evolved greatly in the last three decades. What began as information and referral is now rooted in a proactive and holistic approach to resident support and wellness. This presentation will provide an … Continued

Trainer: Gwen Volk Register Here Doing the right thing is not always obvious and frequently is not easy. Subscribing to a professional “code of ethics” is important but understanding and applying that code to real world situations requires study and … Continued

Trainer: Nicki Scott Register Here This recently revamped training is designed for both new and current HUD Enterprise Income Verification (EIV) System users. It provides a comprehensive overview of the system’s purpose, proper utilization, and the importance of full use, … Continued

Trainer: Michael Martinez Register Here No one becomes a leader to deliver bad news, but every leader eventually has to. Whether you're a property manager, leasing professional, member of the maintenance team, regional manager, or executive, difficult conversations are part … Continued

Trainer: Scott Ployer Register Here As we grow, we learn to become leaders. Being a leader seems to be natural for some, and learned for most others. No matter how we have become a leader, it is important to remember … Continued

Trainer: Nicki Scott Register Here This training is essential for both new and experienced HUD Enterprise Income Verification (EIV) System users. EIV 201 builds on the fundamentals covered in the 101 session, offering an in-depth look at navigating income discrepancies … Continued

Trainer: Gwen Volk Register Here For subsidized tenants, there are three types of termination: Termination of housing assistance Termination of tenancy by the owner Termination of tenancy by the tenant Understanding when and how to apply the rules can be … Continued

Trainer: Michael Martinez Register Here Maintenance professionals are more than repair technicians, they are the eyes and ears of the property.   From resident interactions and work orders to reasonable accommodations and community concerns, maintenance teams often encounter fair housing … Continued

Trainer: Scott Ployer Register Here Learning Outcomes and Key Elements of this course are: How to collaborate as a true partner. How to foster higher degrees of teamwork. The characteristics of a high-performance team and how to manage them. The … Continued

Trainer: Gwen Volk Register Here The IRS 8823 (Noncompliance) Form lists the 17 types of non-compliance that state agencies must report to the IRS. Learn the common mistakes that lead to non-compliance, how to avoid them, how to repair them … Continued

Trainer: Dori Bryan- Ployer Ph.D Register Here Creativity is not just for artists and performers. Everyone can benefit from utilizing their “right brain” in their daily work. Dori takes her students through various exercises that challenge traditional problem solving methods … Continued

Trainer: Gwen Volk Register Here Recertification can be a difficult task for the tax credit property: “HUD isn’t paying my rent so why do I have to recertify?” This course takes an in-depth look at the requirements and timing of … Continued

Trainer: Gwen Volk Register Here  “First Year Files” are invaluable and irreplaceable. They are the proof that the tax credits awarded to investors, who provided millions of dollars to the property’s development, acquisition, or rehab, have been rightfully earned and … Continued

Trainer: Melissa Harris Register Here Unlock the full impact of your Service Coordinator program by deepening collaboration, embracing data, and strengthening community partnerships. This session explores how intentional coordination between service coordinators and other property staff can lead to better … Continued

Trainer: Scott Ployer Register Here OSHA’s Hazard Communication Standard requires employers to provide training for any employees that can potentially be exposed to hazardous chemicals used or stored in the workplace. In 2022, HazCom citations rank #2 on the OSHA … Continued