Service coordination has evolved greatly in the last three decades. What began as information and referral is now rooted in a proactive and holistic approach to resident support and wellness. This presentation will provide an overview of the changing nature of service coordination and will also highlight program expectations, the impacts Service Coordinators have on their properties, and best practices for building your program. HUD’s Service Coordinators in Multifamily Housing Resource Guide will also be reviewed.

Learning Objectives:

· Understand the history of service coordination and how it has informed present program standards and best practices.

· Review HUD expectations for Multifamily Service Coordinators.

· Recognize opportunities for the continued growth of the profession.