New England Affordable Housing Management Association

COQ Made Easy Webinar
2019-03-06 10:00 - 11:30 (America/New_York)
REGISTER HERE
Trainer: Gwen Volk, GWEN VOLK INFOCUS, INC.
Focus: Do you have an unfinished Communities of Quality application under a pile on your desk?
Have you been procrastinating on even starting one? This workshop takes the mystery, fear, dread
and anxiety out of the COQ application process. Learn how to:
(1) pre-qualify your property before starting the paperwork,
(2) identify categories where you may be lacking,
(3) develop a strategy to obtain the points you need, and
(4) set up a “who does what, when & how” schedule with a target date for submitting your application.

Tax Credit Training and SHCM Exam
2019-03-12 08:00 - 2019-03-13 17:00 | Coes Pond Village, 39 First Street, Worcester, MA, 01602, United States
REGISTER HERE

This is an excellent opportunity for you to receive comprehensive Tax Credit training coupled with an opportunity to take the industry’s newest credential exam.
Presenter:
Debbie Piltch, Piltch Associates
Course Overview:
One and a half days of training (totaling 12 hours of training) highlighting the major areas of the Low Income Housing Tax Credit Program. The course will cover; Program Regulations, Unit Eligibility and Certification, Recertification, Documentation & Recordkeeping as well as Monitoring and Reporting Compliance. During the course of this program you will find that all of the testable subject areas found on the NAHMA, Specialist in Housing Credit Management (SHCM) Certification examination will be covered. We will offer the SHCM exam (optional) the afternoon of day two.
If you have less than one years’ experience, below are some suggested precursor tax credit trainings that NEAHMA offers that will better prepare you for this training.
• Basic Tax Credit – Designed for beginner level tax credit managers and will provide participants with an overview of the Tax Credit Program.
• LIHTC File Audit – The course will begin with an overview of the timing of a monitoring agency’s tax credit file audit, the information they will be looking to confirm in the files, the information monitors will request prior to the audit.
• Calculating Income –
This is an important workshop for anyone who manages a tax credit site or who is responsible for the calculation of gross income at move-in or recertification at a tax credit site.
Frequently Asked Questions about the SHCM™ Certification
Q. What is the SHCM Certification?
A. The Specialist in Housing Credit Management (SHCM) Certification has been developed by the National Affordable Housing Management Association (NAHMA) in partnership with The National Apartment Association (NAA) and the American Association of Homes and Services for the Aging (AAHSA) especially for management professionals involved with properties developed and operated under the Low Income Housing Tax Credit (LIHTC) program. The SCHM is designed by management professionals for management professionals to ensure that they have attained the knowledge, experience and competence required to excel in the housing credit property management industry.
Q. Why do we need the SHCM Certification?
A. To maximize their career, managers in the affordable housing industry must be able to demonstrate their experience and expertise in mastering the complex requirements for the LIHTC program to their peers, employers, residents, regulators and the general public. Earning your SHCM enables you to do just that.
Q. How do I earn the SHCM Certification?
A. To earn a SHCM, candidates must successfully accumulate a minimum of 12 hours (actual instruction time) of housing credit specific coursework or training, successfully pass the SHCM exam, demonstrate a minimum of two years of housing credit management employment experience and submit the application.
Q. Where can I get the SHCM Application?
A. The application is available on- line at the following website:
http://www.nahma.org/wp-content/uploads/files/SHCM%20Brochure%208%2005.pdf
Q. Why is there a separate examination fee from the course tuition and registration?
A. There are many approved providers of LIHTC Training. So that housing credit professionals who have achieved the required prerequisite training can take the optional SHCM certification exam, it was decided that the test would be covered by a separate fee from the training curriculum.
Q. How often will the SHCM examination be offered?
A. NEAHMA is committed to providing you with the training you need to advance your career. Because we can not tell when an affordable housing professional will accomplish the prerequisites for SHCM designation, we will offer the exam each time we provide LIHTC training.

Documenting Resident Violations Webinar
2019-03-14 10:00 - 12:00
REGISTER HERE
Heather Staggs, President, S.T.A.R. Momentum Training and Consulting, LLC.
In this two hour webinar, participants will learn how document your resident files for different types of tenant violations. We will discuss a series of different infractions, the types of documentation needed and the proper language to use when documenting your resident files. You will learn what documentation really makes a difference to a judge if you are ever faced with a court appearance and/or evicting a resident. This webinar is ideal for site managers, compliance staff, and corporate level property management staff.
Topics covered in this Webinar:
• Hoarding
• Resident harassment/bullying
• Service animal infractions
• Pet Violations
• Unauthorized residents
• Damages found during inspections
• Non-payment of rent
• Repayment agreements
• What to say (and what not to say) when documenting infractions

Half Day Fair Housing-Worcester, MA
2019-03-19 08:00 - 12:00 | Coes Pond Village, 39 First Street, Worcester, MA, 01602, United States
REGISTER HERE
Trainer: Deb Piltch, Piltch Associates
This important workshop is for:
All Office, Maintenance Staff & RSC/RADs
This training is for all site staff that want to understand fair housing laws as related to onsite practices. The training will provide an overview of fair housing laws and all protected classes, but the focus of the training will be residents with disabilities and topics that relate directly to front line staff including maintenance and custodial staff:
How to respond to resident requests for assistance that are outside the scope of your work, snow removal, trash removal, etc.
What questions you can/can’t ask a resident; what information you are allowed to know about residents and what information you aren’t allowed to know.
Assisting residents after work hours, responding to work orders and companion/service animals.
While all housing personnel require training in fair housing laws, it is particularly important for front line office staff, maintenance and custodial staff to be trained because they often have the most contact with residents. The training will be very practical, interactive, and provide significant time for questions and answers.

Challenging Behaviors Associated with Untreated Mental Health Conditions Webinar
2019-03-19 13:00 - 14:30
REGISTER HERE
Trainer: Ruben Rivera-Jackman, MNP
This session will provide basic information regarding mental health conditions and the behaviors associated with untreated mental health conditions and provide strategies for addressing such behaviors in independent living communities..
At the completion of this webinar, participants will be able to:
1. Enhance their knowledge of mental health conditions;
2. Increase awareness of treatment and medication options; and,
3. Identify tips and resources for responding to challenging behaviors
SPEAKER BIO
Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader, with practical experience in, and solid understanding of, a diverse range of management, program development and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. In February 2017, Ruben accepted a new opportunity to serve as the new Director of Resident Services for the Senior Housing Assistance Group (SHAG), one of the largest non-profit affordable housing providers in the Puget Sound area. SHAG manages 41 LIHTC communities serving over 5,000 older-adult households. He previously served for 12 years as a Senor Resident Services Manager at the King County Housing Authority. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC).

Half Day Reasonable Accommodations-MA
2019-03-19 13:00 - 17:00 | Coes Pond Village, 39 First Street, Worcester, MA, 01602, United States
REGISTER HERE
This training will examine Federal requirements to provide persons with disabilities reasonable accommodation throughout the occupancy cycle. It will shed light on the confusion regarding what a housing provider’s legal obligations are in the area of reasonable accommodation.
We will also discuss how state and local law may have an impact on a site’s obligation as well.

NEAHMA MA Quarterly Meeting- Mass Housing Round table Discussion
2019-03-20 09:00 - 12:00 | Sherwood Village, 145 Mill Street, Natick, MA, 01760, United States
REGISTER HERE
Presenter: Mass Housing
MassHousing will be conducting a Roundtable discussion about several topics.
Requesting attendees to bring their questions/concerns that may involve MassHousing and will answer at meeting.
Topics:
1. Introduction and Updates
2. Affirmative Fair Housing Marketing Plan
3. Risk Management
4. MOR Findings

EIV Resolving Discrepancies-Worcester, MA
2019-03-20 09:00 - 16:30 | Green Hill Towers, 27 Mt. Vernon Street, Worcester, MA, 01605, United States
REGISTER HERE
This is a recommended course by NEAHMA for all property managers.
Trainer: Nicole Scott
This training will help participants with EIV Income Discrepancy investigation and resolution. The class will begin with a review the of the Income and Income Discrepancy reports where we will focus on the schedule for running each report as well as how to interpret the report data. Significant time will be spent discussing how to determine, investigate and document both valid and invalid EIV Income Discrepancies. We will then cover Repayment Agreements which will include a discussion on requirements, negotiation, documentation, and processing. Case studies will be used to provide participants with hands on experience in performing the step by step process of investigating and resolving EIV Income Discrepancies.

HUD's New Guidance on Criminal Backgrounds Webinar
2019-03-20 10:00 - 11:30
REGISTER HERE

Trainer: Anita Moseman
HUD’s New Guidance on Criminal Backgrounds
What is HUD’s guidance on criminal backgrounds.
How does this apply to protected classes and Fair Housing?
Is there a safe harbor?
What should be done at this point?

Calculating Income-Worcester, MA
2019-03-26 09:00 - 16:30 | Coes Pond Village, 39 First Street, Worcester, MA, 01602, United States
REGISTER HERE
Presenter: Deb Piltch, Piltch Associates
We will begin this training with a discussion of whose assets we count and whose assets we don’t count.
We will also discuss the special rules which apply when calculating income from assets, specifically when it is necessary to impute asset income, and the rule relating to the disposal of assets. We will then focus our attention on the various sources of assets and how to calculate income from assets. We will practice calculating income from various sources of assets: checking and savings accounts, CD’s, IRAs, retirement accounts, annuities, and life insurance. In addition, we will discuss differences in interpretation between HUD and some Tax Credit monitors in relation to how to count specific assets. Participants will be expected to practice calculations at the training. Everyone will need a calculator.

Rhode Island Housing Industry Annual Agency State Meeting-Smithfield, RI
2019-03-27 08:30 - 12:00 | Twelve Acres, 445 Douglas Pike, Smithfield, RI, 02917, United States
REGISTER HERE
Please join us for an opportunity to gain knowledge and understanding of exciting new programs and changes occurring in regulations from HUD and Rhode Island Housing Staff.
HUD Rhode Island:
-Christine Keshura, Chief, Account Executive Branch
-Dan Rogers, Chief, Account Executive Branch
-Colleen Judge, Senior Account Executive
-Pete Boucher, Senior Account Executive
-Adam Ploetz, Senior Community Development Representative

RH Housing Staff:
-Claribel Shavers
-Hope Lanphear:
-Kathy Millerick
-Lenore Coughlin
-Susan Halloran
Topics:
Intro/New Lease/Multifamily FSS
MORs
New LIHTC Compliance Manual, and inspection and REAC updates.
General asset management updates

TRACS 201/Show Me The Money-MA
2019-03-27 09:00 - 16:30 | Green Hill Towers, 27 Mt. Vernon Street, Worcester, MA, 01605, United States
REGISTER HERE
Trainer: Nicole Scott
This training will provide participants with best practice recommendations for monthly TRACS processing, which will include identifying and resolving TRACS errors and managing subsidy receivables. Throughout the training we will discuss how to read and understand a Housing Assistance Payment (HAP) ledger. Additionally, we will review how to read and interpret a Subsidy Payment Voucher (form HUD-52670) and corresponding Project Based ContractAdministrator reports (including the HUD/CA Approved detail on a Subsidy Payment Voucher and the TRACS Transmission Report). Next, we will provide an overview of how to use and understand the MAT User’s Guide when attempting to troubleshoot TRACS errors. The course will provide its participants with hands on experience reviewing and resolving a handful of common TRACS errors and solutions, including resubmissions, corrections to certifications, and baseline certifications. Finally, we will conclude the training by providing a couple of examples of how to use the tools available to work with either a PBCA and/or HUD to research outstanding subsidy receivable balances and collect payment.

The Student Rules: Keeping Them Straight Webinar
2019-03-28 10:00 - 11:30
REGISTER HERE
Presenter- Gwen Volk, In Focus
Every program has its own student rules – all can be confusing – both individually and when programs are combined. The webinar breaks down the rules for Section 8, LIHC, Bond, Rural Development, HOME, RAD, and other programs. Students will receive a helpful handout in addition they can use to help them keep the rules straight. A real-world practicality will be included as a sample of “Student Rule Challenges” are presented and solved throughout the webinar.

13th Annual Casino Night-Foxboro, MA
2019-03-30 18:00 - 23:30 | Gillette Stadium, One Patriot Place, Foxboro, MA, 02035, United States
ARS Restoration Specialists/RESCON 13th Annual Casino Night

2nd Annual The Beantown Bowl-Foxboro, MA
2019-04-08 17:00 - 20:00 | Splittsville, Patriot Place, Foxboro, MA, 02035, United States
REGISTER YOUR TEAM AND CO-WORKERS TODAY!
$30 per person
$120 for a team of 4 people

Join NEAHMA for our second Annual Beantown Bowl Event! WIN RAFFLE PRIZES!!
May the best team win the Beantown Bowl Trophy!!
Four People per team from each Property Management Company
Bring as many coworkers to join in the fun and celebrating!

Fair Housing Compliance (FHC)-Worcester, MA
2019-04-10 08:00 - 17:00 | Coes Pond Village, 39 First Street, Worcester, MA, 01602, United States
REGISTER HERE
Presenter: Deb Piltch, Piltch Associates
The Fair Housing Compliance (FHC) course is a comprehensive program offered by the National Affordable Housing Management Association (NAHMA) for property management staff. NAHMA’s Fair Housing Compliance course trains management staff to understand complex fair housing regulations.
Each participant will receive a copy of the NAHMA Fair Housing manual. The one-day program is composed of one day of instruction with a review and a two-hour exam. Individuals must pass this exam to obtain the FHC designation. The FHC is a requirement for NAHMA’s National Affordable Housing Professional (NAHP) certification program.
All participants who successfully complete the course will receive a FHC certificate and pin, and be listed in NAHMA’s Online Credential Directory.
Please Note:
This is a National Certification course.
Class starts PROMPTLY at 8:00 AM in order to stay on-time.

Tri-State Agency Meeting-Hampton, NH
2019-04-10 08:30 - 12:00 | Ashworth by the Sea, 295 Ocean Blvd., Hampton, NH, 03842, United States
REGISTER HERE

Please join us for an opportunity to gain knowledge and understanding of exciting new programs and changes occurring in regulations from HUD, USDA and State Housing Staff.

Presenters:

HUD

Joe Crisafulli , Asset Management Division Director

Maurice Barry, Chief Asset Resolution Branch

Lewis Dorman, Senior Account Executive

Dan Rogers, Chief Account Executive Branch

Whitney Cooper, Chief Account Executive Branch
Jessica Nieves, Senior Account Executive

State Housing Agency Presenters:
Maine State Housing
Bob Conroy
Director of Asset Management

New Hampshire Housing
Andy Boyle
Director of Asset Management
USDA/Rural Development
Heidi Setien
Housing Specialist

Basic HUD Eligibility Webinar
2019-04-16 10:00 - 11:30
REGISTER HERE
Trainer: Anita Moseman
What are the basic factors in determining that an applicant is eligible for you HUD property.
We’ll go over what HUD requires us to do to determine that an applicant is eligible and also what some best practices are in making this determination.

Assets-Worcester, MA
2019-04-17 09:00 - 16:00 | Coes Pond Village, 39 First Street, Worcester, MA, 01602, United States
REGISTER HERE

Trainer: Deb Piltch, Piltch Associates
We will begin this training with a review of whose earned income (employment income) and unearned income counts, as well as what is and isn’t included. The focus of this training will be the methods of calculating earned and unearned income. We will discuss verification of income including, the work number, paystubs and the use of EIV at recertification for HUD purposes. We will also spend time discussing the differences between how MPI calculates for tax credit and HUD purposes. Participants will be expected to practice calculations at the training.
Everyone will need a calculator.

Alcohol & Drugs in Housing: What to Know and What to Do-Worcester, MA
2019-04-19 08:30 - 16:00
REGISTER HERE

This training introduces intervention techniques for dealing with alcohol and drug abuse, including heroin and opioids, in the context of housing developments. Participants will examine how their own attitudes towards substance abuse affect the way they perceive their role as a service provider. They will learn how to recognize alcohol and drug abuse and what they can and cannot do about it, including how to stage an intervention and properly document a case for eviction when necessary. This course fulfills the HUD RSC training requirement under the subject area – Medication/Substance Abuse.
Instructors: La Verne Saunders, Dorrington & Saunders, LLC, Lisa Morishanti, Trinity Management, and Helena Padellaro, MassHousing

This training works well with Opioid Overdose Prevention and Rescue Training.
Parking: Available in Victoria Center lot or street parking on Country Club Boulevard
Continental breakfast and lunch available.
(C) Social Work Continuing Education Unit (CEU) available
(H) Fulfills HUD Resident Service Coordinator Training Requirements

Half Day Fair Housing-N. Providence, RI
2019-04-23 08:00 - 12:00 | Centerdale Manor, 2074 Smith Street, North Providence, RI, 02911, United States

Half Day Reasonable Accommodation-RI
2019-04-23 13:00 - 17:00 | Centerdale Manor, 2074 Smith Street, North Providence, RI, 02911, United States

Repayments Agreements Webinar
2019-04-25 10:00 - 11:30
REGISTER HERE

Trainer: Nicki Scott
Our course on Repayment Agreements is designed to help Owners and Agents better understand the Department of Housing and Urban Development’s, or HUD’s, objective of reducing administrative and subsidy payment errors in order to assure that the ‘right benefits go to the right persons’. HUD has provided tools and guidance to Owners with the expectation of reducing assistance payment errors, mismanagement and/or fraud. Throughout this course, we will review the requirements detailed in Chapters 8 and 9 of the Handbook, which address the actions that Owners must, should and may take upon discovering a discrepancy and/or possible error that affects a tenant’s rent and/or eligibility. Next, HUD has very specific requirements regarding tenant and/or Owner repayment agreements. We will detail these requirements as well as provide guidance on successfully negotiating and entering into a repayment agreement with a tenant. Additionally, HUD recognizes the financial and administrative burden of investigating and documenting discrepancies and/or possible errors. We will review the guidance in the Handbook stating that Owners may retain a portion of the repayments they collect from tenants to defray the cost of pursuing these cases. Finally, throughout this course we will use a case study to highlight HUD’s requirement of investigating and documenting discrepancies and/or possible errors and entering into repayment agreements with tenants in order to reimburse HUD for improper subsidy payments.

21st Annual NERSC, Inc. Conference-Falmouth, MA
2019-05-01 08:00 - 2019-05-04 17:00
All Conference Information Here
Proud Video Sponsor of 21st Annual NERSC, Inc. Conference
Adjusting the Sails of Service Coordination
Sea Crest Beach Hotel
North Falmouth, MA
May 1-3, 2019
​
2019 REGISTRATION RATES:
Early Bird Full Registration – $435
Early Bird Single Day Registration – Wednesday, May 1, 2019 – $300
Early Bird Single Day – Management Day, Thursday, May 2, 2019 – $250
Early Bird Rates Expire on 3/15/19 and go up by $25.

Can’t We All Just Get Along? Conflict Management NEAHMA Webinar
2019-05-07 13:00 - 14:30
REGISTER HERE
Trainer: Ruben Rivera- Jackman
Conflicts are natural in all walks of daily life, both at workplace and home. This session will introduce the common characteristics and traits associated with difficult people. While such characteristics and traits may be exaggerations, you may find these characteristics and traits in a few of the people in your workplace, amongst your friends, or even a loved one. Dealing with difficult people requires both tact and strength. You really can’t manage someone who’s being difficult, until you see the world through his or her eyes. What seems to be helpful is to establish the personality type that seems to fit the person you are dealing with and from this you’ll be able to handle the situation better. Remember that there are no difficult people, only different ones.
Webinar Participants Will:
-Enhance their understanding of the common characteristics and traits of people who exhibit difficult behaviors.
-Gain self-awareness regarding triggers.
-Learn how to diffuse and de-escalate difficult situations.
-Identify practical conflict management tools.
About the Speaker: Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader with practical experience in, and solid understanding of, a diverse range of management, program development, and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. After nearly 12 years of service as a Senior Resident Services Manager at the King County Housing Authority (KCHA), Mr. Rivera-Jackman has accepted the opportunity to serve as the Director of Resident Supports and Services for the Senior Housing Assistance Group (SHAG), one of the largest and leading affordable senior housing providers in Western Washington. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC) President’s Award of Excellence. This award is given to a member who, in the opinion of the AASC President, is deserving of recognition for his/her work in the service coordination profession

Connecticut Housing Industry Annual Agency State Meeting-Cromwell, CT
2019-05-08 08:30 - 12:00 | Red Lion Hotel Cromwell, 100 Berlin Road, Cromwell, 06416, United States
REGISTER HERE
Please join us for an opportunity to gain knowledge and understanding of exciting new programs and changes occurring in regulations from Agency Presentations by HUD, CHFA and Navigate Affordable Housing Partners senior staff on federal and state initiatives in Affordable Housing Programs

Calculating Rent-North Providence, RI
2019-05-14 09:00 - 16:30 | Centerdale Manor, 2074 Smith Street, North Providence, RI, 02911, United States
REGISTER HERE
Presenter: Deb Piltch, Piltch Associates
This training will review HUD’s rules on calculating adjusted income and the rent formulas for programs covered under HUD Handbook 4350.3. We will begin with a discussion of what adjusted income is and why it is relevant to HUD sites. We will then review HUD’s five deductions: child care, dependent, disability assistance/apparatus, elderly/disabled and medical. We will discuss who is entitled to each of these deductions as well as the verification requirements and calculation methods. We will then discuss HUD’s rent formula, and review how rent is calculated for various HUD programs.

One-Day Extensive Maintenance Seminar-Foxboro, MA
2019-05-16 07:30 - 17:30 | Gillette Stadium, One Patriot Place, Foxboro, MA, 02035, United States
REGISTER HERE
Also referred to as “Gillette Seminar”
Earn 6 Continuing Education Credits for your NAHMT/NAHMS Designations

WE HAVE NEW TOPICS THIS YEAR! CHECK THEM OUT!!

Mold Identification

Customer Service for Maintenance

Boots on the Ground Energy Savings

Active Shooter and Crisis Management

Electrical Fundamentals

Hot Topics Panel

Risk Management

Efficient Make Ready’s, Reducing Time and Cost for Unit Turnover

7:00 AM Registration Opens 8:00 AM First Session Begins

NEW!! Earlier End Time: 3:05 PM

NETWORKING RECEPTION UNTIL 5:30 PM

-Pat the Patriot Mascot
-Patriot Alumni Speaker
-Tailgating food and drinks
– 5 Superbowl Rings Photo Opportunity

Gillette Stadium-East Clubhouse (E1 Entrance)
One Patriot Place
Foxboro, MA 02035

Thank you to our Main Event Sponsors!

Managing a Wait List Webinar
2019-05-16 10:00 - 11:30
REGISTER HERE
What type of wait list is required? What has to be included on the wait list? When do you have to put someone on the wait list? When do you take them off? What’s the process of updating the list or rejecting applicants? These topics and more will be discussed in this webinar.
Instructor:
Anita Moseman is a national certified trainer for NAHMA (certified to train CPO and Fair Housing). She has trained Fair Housing, HOME, tax credit and organization courses throughout the country. She has been in the affordable housing industry for more than 28 years and brings a hands-on knowledge to the compliance and management sessions that she leads. Anita serves as a member of NAHA’s SHCM (Specialist in Housing Credit Management) Technical Advisory Committee for the SHCM designation.
Anita is also Vice President and Broker of Record for Monfric Reality, Inc., (a property management and consulting firm based in Grand Junction, Colorado) and CEO of Collins Management in Kalispell, Montana. She holds a Montana Real Estate Broker License in addition to her Colorado Broker’s License.

Half Day Fair Housing-CT
2019-05-22 08:00 - 12:00 | Naubuc Green, 193 Welles Street , Glastonbury, CT, 06033 , United States
REGISTER HERE

Morning Presentation: Half Day Fair Housing
Trainer: Deb Piltch, Piltch Associates
This important workshop is for: All Office, Maintenance Staff & RSC/RADs
This training is for all site staff that want to understand fair housing laws as related to onsite practices. The training will provide an overview of fair housing laws and all protected classes, but the focus of the training will be residents with disabilities and topics that relate directly to front line staff including maintenance and custodial staff:
How to respond to resident requests for assistance that are outside the scope of your work, snow removal, trash removal, etc.
What questions you can/can’t ask a resident; what information you are allowed to know about residents and what information you aren’t allowed to know.
Assisting residents after work hours, responding to work orders and companion/service animals.
While all housing personnel require training in fair housing laws, it is particularly important for front line office staff, maintenance and custodial staff to be trained because they often have the most contact with residents. The training will be very practical, interactive, and provide significant time for questions and answers.
