New England Affordable Housing Management Association

Online 3 Day CPO Training Day 1
2024-03-12 08:00 - 17:00 (America/New_York)
Trainer: Deb Piltch
Register Here

The Certified Professional of Occupancy (CPO) course is a comprehensive program offered by the National Affordable Housing Management Association (NAHMA) for property management staff in affordable developments, including LIHTC. It is the only occupancy course that covers the HUD 4350.3 Handbook in its entirety, with specific handbook references cited in the margins of the course text.
The two and a half day program is composed of occupancy focused instruction. Participants will receive a voucher from their hosting AHMA to take the CPO exam independently on their own at their home office, or property. Students that successfully pass the exam will receive a CPO certificate and lapel pin. All CPOs will be listed in an online national certification directory. The CPO is a requirement for NAHMA’s National Affordable Housing Professional (NAHP®) certification program.
It is recommended that course attendees have a basic knowledge of the HUD 4350.3 Rev – 1 (change 4) Handbook prior to registration.
Please have a calculator, highlighters and post it notes on hand.
$819 NEAHMA Members
$969 Non Members

Day 1 March 12, 2024 8:00 AM – 5:00 PM
Day 2 March 19, 2024 8:00 AM – 5:00 PM
Day 3 March 26, 2024 8:00 AM – 12:00 Noon

Online 3 Day CPO Training Day 2
2024-03-19 08:00 - 17:00

Safety Planning: Minimizing Impact to Operations Webinar
2024-03-20 10:00 - 12:00
Trainer: Scott Ployer
Register Here

Safety Planning: Minimizing Impacts to Operations will provide participants with an overview of the required components of an effective, well-managed safety management program. Whether you are developing a new safety program and want to know what to include or you want additional information on how to improve your existing day-to-day safety culture, we will provide insight and a proven industry experience on how to accomplish this task. We will discuss how to prepare for a variety of emergencies and yes…now even for a pandemic. Safety management is an ongoing process requiring continuous improvements. Learn how you can play a vital role in achieving its success.
Participants will learn:
• Why safety planning is so critical to a company’s operations
• The who, what, when, where, why and how of a successful safety management program
• Why an effective safety management program not only helps to protect staff, residents and the public in general, but can also help to control a number of operating costs including insurance premiums
• Successful strategies you should consider when developing or enhancing your safety program
• How effective planning helps to maintain your company’s reputation within the community
• The difference between a safety plan and a business continuity plan and why you need both
• Maximizing your relationship with your insurance carriers
• Safety programming, even on a budget
• Business Continuity Planning – How to Manage the “After.”
Two Hour Webinar

$129 NEAHMA Member
$209 Non Members

RI NEAHMA Agency Virtual Forum
2024-03-28 09:00 - 12:00
Register Here
Please join us for the most up-to-date national and state regulatory information impacting the day-to-day front-line operations of affordable housing from the US Department of Housing and Urban Development and Rhode Island Housing.
$109 NEAHMA Members
$129 Non Members

Tax Credit and SHCM Exam Online
2024-04-02 09:00 - 2024-04-03 13:00
Trainer: Deb Piltch
Register Here
This is an excellent opportunity for you to receive comprehensive Tax Credit training coupled with an opportunity to take the industry’s newest credential exam.
Course Overview: One and a half days of training (totaling 12 hours of training) highlighting the major areas of the Low Income Housing Tax Credit Program. The course will cover: Program Regulations, Unit Eligibility and Certification, Recertification, Documentation & Recordkeeping as well as Monitoring and Reporting Compliance. During the course of this program you will find that all of the testable subject areas found on the NAHMA, Specialist in Housing Credit Management (SHCM) Certification examination will be covered. We will offer the SHCM exam (optional) the afternoon of day two.
If you have less than one years’ experience, below are some suggested precursor tax credit trainings that NEAHMA offers that will better prepare you for this training.
• Basic Tax Credit – Designed for beginner level tax credit managers and will provide participants with an overview of the Tax Credit Program.
• LIHTC File Audit – The course will begin with an overview of the timing of a monitoring agency’s tax credit file audit, the information they will be looking to confirm in the files, the information monitors will request prior to the audit.
• Calculating Income – This is an important workshop for anyone who manages a tax credit site or who is responsible for the calculation of gross income at move-in or recertification at a tax credit site.
Frequently Asked Questions about the SHCM™ Certification
Q. What is the SHCM Certification?
A. The Specialist in Housing Credit Management (SHCM) Certification has been developed by the National Affordable Housing Management Association (NAHMA) in partnership with The National Apartment Association (NAA) and the American Association of Homes and Services for the Aging (AAHSA) especially for management professionals involved with properties developed and operated under the Low Income Housing Tax Credit (LIHTC) program. The SCHM is designed by management professionals for management professionals to ensure that they have attained the knowledge, experience and competence required to excel in the housing credit property management industry.
Q. Why do we need the SHCM Certification?
A. To maximize their career, managers in the affordable housing industry must be able to demonstrate their experience and expertise in mastering the complex requirements for the LIHTC program to their peers, employers, residents, regulators and the general public. Earning your SHCM enables you to do just that.
Q. How do I earn the SHCM Certification?
A. To earn a SHCM, candidates must successfully accumulate a minimum of 12 hours (actual instruction time) of housing credit specific coursework or training, successfully pass the SHCM exam, demonstrate a minimum of two years of housing credit management employment experience and submit the application.
Q. Where can I get the SHCM Application?
A. The application is available on- line at the following website: http://www.nahma.org/wp-content/uploads/files/SHCM%20Brochure%208%2005.pdf Q. Why is there a separate examination fee from the course tuition and registration? A. There are many approved providers of LIHTC Training. So that housing credit professionals who have achieved the required prerequisite training can take the optional SHCM certification exam, it was decided that the test would be covered by a separate fee from the training curriculum.
Q. How often will the SHCM examination be offered?
A. NEAHMA is committed to providing you with the training you need to advance your career. Because we can not tell when an affordable housing professional will accomplish the prerequisites for SHCM designation, we will offer the exam each time we provide LIHTC training.
$649 NEAHMA Members
$829 Non Members

1/2 Day Fair Housing Online Training
2024-04-12 09:00 - 12:00
Trainer: Deb Piltch
Register Here
This training is for all site staff that want to understand fair housing laws as related to onsite practices. The training will provide an overview of fair housing laws and all protected classes, but the focus of the training will be residents with disabilities and topics that relate directly to front line staff including maintenance and custodial staff, including during a pandemic:
How to respond to resident requests for assistance that are outside the scope of your work, snow removal, trash removal, etc, .
What questions you can/can’t ask a resident; what information you are allowed to know about residents and what information you aren’t allowed to know.
Assisting residents after work hours, responding to work orders and companion/service animals.
While all housing personnel require training in fair housing laws, it is particularly important for front line office staff, maintenance and custodial staff to be trained because they often have the most contact with residents. The training will be very practical, interactive, and provide significant time for questions and answers.
$159 NEAHMA Members
$209 Non Members

Trust Building and Resilience Development Webinar
2024-04-17 10:00 - 12:00
Trainer: Scott Ployer
Register Here
Trust Building and Resiliency Development are critical business skills that every property professional needs to learn and use. This session will help participants gain a better understanding of how to achieve and use these vital leadership skills with their teams and stakeholders.

EIV 101 Online Training
2024-04-24 09:00 - 16:30
Trainer: Nicole Scott
Register Here
EIV 101 – EIV System Overview This recently revamped training is a must for new and existing HUD Enterprise Income Verification (EIV) System users. The 101 session provides a detailed overview of the EIV system and its purpose, utilization guidelines, why use of the system in its entirety is so important and how to demonstrate EIV compliance for Management Occupancy Reviews (MOR). Engaged participants should also leave with a sound understanding of system access requirements, how to appropriately safeguard EIV data, Master Binder maintenance best practices, as well as the schedule for running each EIV Report, interpreting report data and how to perform follow-up.
NEAHMA Members $379
Non Members $529

2024 Tri-State NEAHMA Agency Virtual Forum
2024-04-25 09:00 - 12:00
Register Here
Join us for the most up-to-date national and state regulatory information impacting the day-to-day front-line operations of affordable housing from the US Department of Housing and Urban Development, Maine State Housing, New Hampshire Housing, and Vermont Housing Finance Agency.
$109 NEAHMA Members
$129 Non Members

2024 Annual Maintenance Expo at Gillette Stadium
2024-05-14 07:30 - 16:00
Attendees register here
We are excited to announce that registration for the 2024 Maintenance Expo at Gillette Stadium is now open!
Register today to secure your spot.
Last year we welcomed over 500 attendees who participated in training and networking at the event.
The agenda will be announced soon, and will include the latest topics for maintenance and property management.
We look forward to seeing you on May 9th!
$179 NEAHMA Members
$229 Non Members
Sponsors register Here

Basic Occupancy Online Training
2024-05-14 08:00 - 13:30
Trainer: Deb Piltch
Register Here
This is a recommended course by NEAHMA as an excellent pre-cursor to the CPO Course
Who Should attend this Workshop?
New staff in a variety of positions at HUD assisted affordable housing programs. Housing staff needing a refresher or update on the 4350.3 rev-1 Handbook. Management staff wanting a one-day preparatory for the more in –depth Certified Professional of Occupancy (CPO) course.
This workshop will explain regulations as governed by the 4350.3 Occupancy Handbook and provide a thorough overview of the HUD housing programs. The program will cover relevant topics and regulations for on site staff and establish a solid foundation for material covered more thoroughly during NAHMA’s “Certified Professional of Occupancy (CPO)” course.
Attendees should plan to bring a 4350.3 rev-1 Handbook with them if possible and a calculator is helpful, but not necessary. Course Outline: Overview of HUD Programs The Application and Eligibility Determination Process Maintaining the Wait List. Organizing, Updating, Opening/Closing the List Verification of Information: HUD’s requirements Overview of Rent and HAP Calculations Annual Re-certifications: Timetable, Procedures; Resulting Rent Change Interim Adjustments.
NEAHMA Members $379
Non Members $529

EIV 201 Online Training
2024-05-22 09:00 - 16:30
Trainer: Nicole Scott
Register Here
EIV 201 – Reviewing and Resolving Income Discrepancies
This recently revamped training is a must for new and existing HUD Enterprise Income Verification (EIV) System users. EIV 201 builds upon the foundation of and fundamentals from the 101 session and provides a deep dive into EIV Income Discrepancy navigation and best practices. Engaged participants should leave with a firm grasp of HUD’s interim recertification requirements, relevant reporting and timing, investigative and documentation guidance, as well as live in-depth review of up to four case studies of varying difficulty.
NEAHMA Members: $379
Non Members: $529

2024 CT Agency Virtual Forum
2024-05-23 09:00 - 12:00
Register Here
Please join us for the most up-to-date national and state regulatory information impacting the day-to-day front-line operations of affordable housing from the US Department of Housing and Urban Development, CHFA and Navigate Affordable Housing

OSHA Reporting and Recording Webinar
2024-05-29 10:00 - 12:00
Trainer: Scott Ployer
Register Here
OSHA Reporting and Reporting will help property management maintenance professionals gain a better understanding of what is required to fulfill this important EHS program requirement and what they can do to help.
Learn the key elements of recording and reporting including;

OSHA Overview
Top OSHA reported incidents and accidents
Understanding the OSHA 300, 301 and 300A Forms
What Gets Recorded and What Gets Reported
Most Common Incidents and Illnesses Recorded and Reported
Playing your part in minimizing events at your sites
Two Hour Webinar

$129 NEAHMA Members
$209 Non Members

COQ Made Easy - Free Webinar
2024-06-04 10:00 - 11:30
Register Here
Focus: Do you have an unfinished Communities of Quality application under a pile on your desk? Have you been procrastinating on even starting one? This workshop takes the mystery, fear, dread, and anxiety out of the COQ application process.
Learn how to:
(1) pre-qualify your property before starting the paperwork,
(2) identify categories where you may be lacking,
(3) develop a strategy to obtain the points you need, and
(4) set up a “who does what, when & how” schedule with a target date for submitting your application.

Basic Tax Credit Online Training
2024-06-11 08:00 - 13:30
Trainer: Deb Piltch
Register Here
This course is designed for beginner level tax credit managers. It is a great pre-cursor to the SHCM prep course as well as the advanced level tax credit course being held later in the year. This training will provide participants with an overview of the Tax Credit Program. We will explore the governing rules, the role of the owner investor(s) and state agency, key terms including, but not limited to, the building identification number (BIN), eligible basis, the minimum set aside, target fraction, applicable fraction, qualified basis, placed in service, as well as discuss issues relating to income limits, maximum gross rent, student status, and determining gross annual income. We will also discuss rules specific to the tax credit program, including the vacant unit rule and the next available unit rule, and what a monitoring agency expects from owners regarding documenting the eligibility of residents.
Please bring a calculator.
$379 NEAHMA Members
$529 Non Members

2024 MA Agency Virtual Forum
2024-06-20 09:00 - 12:00
Register Here
Please join us for the most up-to-date national and state regulatory information impacting the day-to-day front-line operations of affordable housing from the US Department of Housing and Urban Development, Massachusetts Housing Finance Agency and Spectrum Compliance. Covering the latest topics in affordable housing.
$109 NEAHMA Members
$129 Non Members

Understanding 202/811 PRACs
2024-07-16 10:00 - 11:30
Trainer: Gwen Volk
Register Here
PRACs provide supportive housing for the elderly and for persons with disabilities. While many of the PRAC program rules resemble those of Section 8, there are many important differences. This course covers PRAC basics and shows to how to apply the special rules that govern them including income limits, eligibility rules, rules about adding an adult child, eligibility of a remaining family member, admitting over-income or non-elderly applicants, rent calculations, charges in addition to rent, marketing requirements, the 202 and 811 PRAC leases, security deposits, and termination.
90 Minute Webinar
$129 NEAHMA Members
$209 Non Members

Conducting Hazard Assessments Webinar
2024-07-17 10:00 - 11:30
Trainer: Scott Ployer
Register Here
Workplace safety is extremely important within the property management sector.
This session will help participants gain a better understanding of the legal implications of and requirements to perform a hazard assessment and job analysis and what hazards currently exist and what can be done to mitigate possible incidents, accidents and/or illnesses.
Participants will learn the key elements of a safety assessment and job hazard analysis, including:
➢ How injuries on the job affect both you and the company
➢ How to perform a safety assessment and what to look for
➢ What part the job hazard analysis plays in the overall safety assessment
➢ Develop strategies to address hazards identified
90 Minute Webinar
$129 NEAHMA Members
$209 Non Members

Coaching and Mentoring Your Team Webinar
2024-07-31 10:00 - 11:30
Trainer: Scott Ployer
Register Here
Coaching and Mentoring are critical skills for an employee’s professional development. This session will help participants gain a better understanding of how to achieve and use these vital leadership skills.
Learn the key elements of coaching and mentoring, including;
➢ Coaching, mentoring and the GROW model
➢ How to develop and use SMART goals
➢ How to develop a professional development plan
➢How to avoid or overcome common obstacles
➢ How to build and foster employee trust
This is a 90-minute “live” webinar with Q&A.
$129 NEAHMA Members
$209 Non Members

Two Day CGPM, Credential for Green Property Management Training Program
2024-09-04 08:30 - 2024-09-05 17:00 | Sherwood Village, 145 Mill Street, Natick, MA, 01760, United States
Trainer: Scott Ployer
Register Here
NAHMA, the National Affordable Housing Management Association and NAAEI, the National Apartment Association Education Institute offer the CGPM™, Credential for Green Property Management to their members nationwide. Based on green building principles and best practices set forth by the HUD Office of Affordable Preservation – OAHP, these established guidelines are taught by a variety of OAHP approved organizations and trainers.

The course curriculum that was specifically developed by Scott Ployer, CPM®, MFE, NAHP-e, CGPM, President & CEO of NPMSG, LLC, National Property Management Strategies Group, LLC has been presented many times across the country since 2020. Its content meets or exceeds the minimum requirements that are set forth by the U.S. Department of Housing and Urban Development. Topics of the training are consistently being updated to represent the latest information available to best serve the needs of today’s demanding property professionals.

The CGPM™ is not restricted to employees of management companies who have opted for an OAHP green restructuring. This credential will also benefit any property owners, affordable or conventional, management firms, onsite management teams including facilities and maintenance leads as well as supervisors of front-line staff in residential communities following Green Operations and Maintenance Practices. The CGPM™ also provides owners and management companies with a mechanism for meeting their initial as well as ongoing commitments to HUD.
Subject Areas:

Green Building Principles and Practices: An Introduction
The Importance of Energy Efficiency
Water Efficiency and Why Conservation Matters
Integrated Pest Management Protocols
Indoor Air Quality and Compliance Updates
Creating the Green Operations and Maintenance Plan
Greening or Regreening Your Site Through Effective Planning & Design
Green Building Systems and Emerging Technologies
Alternative Energy Sources – Solar, Wind, Hydropower, Bioenergy, and Geothermal
Deregulated Utility Contracts and Renewable Energy Credit Procurement
EPA/DOE Energy Star Programs & Products
EPA Water Sense® Programs & Products
Recycling and Waste Reduction Programs That Work
The Benefits of Providing Green Education to Residents
Tax Credits, Rebates, and Other Incentives
And much, more!

NEAHMA Members $799
Non Members $879

Reasonable Accommodations Online Training
2024-09-12 09:30 - 12:30
Trainer: Deb Piltch
Register Here
This important workshop is for: All Office, Maintenance Staff & RSC/RADs This training will examine Federal requirements to provide persons with disabilities reasonable accommodation throughout the occupancy cycle. It will shed light on the confusion regarding what a housing provider’s legal obligations are in the area of reasonable accommodation. We will also discuss how state and local law may have an impact on a site’s obligation as well.
NEAHMA Members $179
Non Members $229

Understanding HOME
2024-09-17 13:00 - 16:30
Trainer: Gwen Volk
Register Here
The HOME Program is unique. While some of its rules sound a little like Section 8 rules and others sound a little like tax credit rules, HOME compliance works very differently from both of those programs. So, whether you are dealing only with HOME, or working on a project that combines HOME with tax credits or section 8, understanding the HOME program is essential. This course covers HOME funding, Low HOME and High HOME income limits and rents, “fixed” versus “floating” HOME units, leases, inspections, qualifying households, recertification requirements, calculating rent at recertification, documenting and calculating income, effects of combining LIHTC HOME on income limits, rents, compliance, noncompliance and concludes with a quiz to find out what you have learned.

$179 NEAHMA Members
$229 Non Members

HUD Recertifications: Annual and Interim
2024-09-18 10:00 - 11:30
Trainer: Gwen Volk
Register Here
The requirement to do Annual and Interim Recertifications on a HUD property can feel like being chased by a freight train. The course will include:
• Annual Recertification basics including timing, procedures, notices to residents, and effective dates of changes in rent and HAP based on the resident’s cooperation or non-cooperation, the amount of time the owner has to process, owner caused delays, and the cooperation of verifiers.
• Interim Recertification basics when tenants must report, owner’s responsibilities, effective dates of rent and HAP changes when tenant does and does not report timely.
• Tips on how to stay on top of the situation and drive your own train.
90 Minute Webinar
$129 NEAHMA Members
$209 Non-Members

EIV 101 – EIV System Overview
2024-09-25 09:00 - 16:30

Basic Occupancy
2024-10-09 08:00 - 13:30

Basic Tax Credit
2024-10-15 08:00 - 13:30

Electrical Safety and Lockout Tagout
2024-10-16 10:00 - 11:30
Trainer: Scott Ployer
Register Here
Electrical Safety and Lockout Tagout procedures are two critical areas of day-to-day operations that every facilities or maintenance professional needs to
know. This is an introduction to these principles;
– Basic electrical safety requirements
– What is lockout tagout and why OSHA says that it is important
– Why you need a documented lockout tagout program
– Different types of energy and what to do with each with respect to LOTO
– Eight Steps of a LOTO Program
– Additional resources
90 Minute Webinar
$129 NEAHMA Members
$209 Non-Members

MA State Quarterly Meeting
2024-10-24 09:00 - 12:00 | Coes Pond Village, 39 First Street, Worcester, MA, 01602, United States
Register Here

Join NEAHMA, Attorney James Van Dyke and LEAN Multi-family Program Representatives, Olivia Hathaway and Manouchka Lafontant for our MA Quarterly Meeting covering hot topics in landlord Tenant law and huge opportunities to upgrade appliances, HVAC systems, windows and more!
FREE – NEAHMA Members

$25 – Non-Members

LIHTC Recertification In-Depth
2024-10-29 10:00 - 11:30
Trainer: Gwen Volk
Register Here
Recertification can be a difficult task for the tax credit property: “HUD isn’t paying my rent so why do I have
to recertify?”
This course takes an in-depth look at the requirements and timing of annual and other recertification’s
as well as the 140% (Next Available Unit) Rule, unit transfers, and changes in household composition. We will also
tackle the special challenges with resyndication and for properties with blended financing, and prevention and cures
for delinquent annuals.
90 Minute Webinar
$129 NEAHMA Members
$209 Non-Members
