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X-WR-CALDESC:Events for New England Affordable Housing Management Association
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DTSTART;TZID=America/New_York:20170117T140000
DTEND;TZID=America/New_York:20170117T153000
DTSTAMP:20161219T221334Z
CREATED:20161216T184709Z
LAST-MODIFIED:20161219T221334Z
UID:15843-1484661600-1484667000@www.neahma.org
SUMMARY:A Day in the Life of a Property Management Staffer NAHMA Webinar
DESCRIPTION:A Day in the Life of a Property Management Staffer\nTechniques for improving communication\, organization and managing your “to-do” list!  \nREGISTER HERE \n  \nHave you ever started your day with a list of things to do\, only to get to the end of the day without checking anything off? \nIs it sometimes difficult for you to manage resident and team member expectations?  \nDo you avoid delivering negative feedback or handling difficult conversations?  \nIf your answer to any of these questions is yes\, then help is on the way! \nPlease join us for a live\, interactive webinar where we will address the things that can come up during the workday that keep us from getting work done!  \n  \nTopics to be covered will include customer service; communication; time management and organization; delivering feedback and how to handle difficult conversations. Attendees can expect to take away useful tools and learn widely used professional practices to help manage the non-technical\, non-compliance aspects of day-to-day operations. \nDate:     Tuesday\, January 17\, 2017 \nTime:    2:00PM Eastern / 1:00PM Central / 12:00PM Mountain / 11:00AM Pacific \nThis special event is brought to you by NAHMA\, hosted by Rocky AHMA.   \nAbout the Trainer: Brenda Harrington\, founder of Adaptive Leadership Strategies\, LLC\, works with private\, public and nonprofit organizations to improve performance by helping staff members work with greater agility and expanded leadership capacity. In the past\, Brenda served as Executive Vice President\, Operations for a large property management and consulting firm. She is a Moderator on the Global Delivery Team for Harvard Business School Publishing (HBP)\, where she facilitates leadership development courses for HBP corporate clients worldwide. Brenda has received her Certification for Leadership Coaching from Georgetown University\, and is also certified by the International Coach Federation (ICF). \n  \n 
URL:https://www.neahma.org/events/day-life-property-management-staffer-nahma-webinar/
CATEGORIES:SPECIAL EVENTS,WEBINARS
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DTSTART;TZID=America/New_York:20170125T100000
DTEND;TZID=America/New_York:20170125T113000
DTSTAMP:20170103T214241Z
CREATED:20170103T213411Z
LAST-MODIFIED:20170103T214241Z
UID:15945-1485338400-1485343800@www.neahma.org
SUMMARY:Repayment Agreements NEAHMA Webinar
DESCRIPTION:REGISTER HERE \n  \nTrainer: Nicki Scott \nOur course on Repayment Agreements is designed to help Owners and Agents better understand the Department of Housing and Urban Development’s\, or HUD’s\, objective of reducing administrative and subsidy payment errors in order to assure that the ‘right benefits go to the right persons’. HUD has provided tools and guidance to Owners with the expectation of reducing assistance payment errors\, mismanagement and/or fraud. Throughout this course\, we will review the requirements detailed in Chapters 8 and 9 of the Handbook\, which address the actions that Owners must\, should and may take upon discovering a discrepancy and/or possible error that affects a tenant’s rent and/or eligibility. Next\, HUD has very specific requirements regarding tenant and/or Owner repayment agreements. We will detail these requirements as well as provide guidance on successfully negotiating and entering into a repayment agreement with a tenant. Additionally\, HUD recognizes the financial and administrative burden of investigating and documenting discrepancies and/or possible errors. We will review the guidance in the Handbook stating that Owners may retain a portion of the repayments they collect from tenants to defray the cost of pursuing these cases. Finally\, throughout this course we will use a case study to highlight HUD’s requirement of investigating and documenting discrepancies and/or possible errors and entering into repayment agreements with tenants in order to reimburse HUD for improper subsidy payments.
URL:https://www.neahma.org/events/repayment-agreements-neahma-webinar/
CATEGORIES:WEBINARS
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