Trainer: Ruben Rivera-Jackman, MNPL
Resident Services Counselors (RSC) link residents with supportive services that allow them to maintain self-sufficiency in their homes. It is most important that the RSC understand the characteristics of the resident population and property in which they serve.
The issues that may impact the differential use of services are: socio-economic, age, culture, gender, race, sexual orientation and others.
This webinar defines ethical standards and offers guidelines/principles to guide decision making and conduct when ethical issues arise.
Webinar Participants Will:
1. Define ethics
2. Understand the importance of maintaining healthy boundaries
3. Recognize characteristics of healthy and unhealthy boundaries
4. Recognize warning signs
5. Identify strategies to address dilemmas
Ruben Rivera-Jackman, MNPL, speaker, trainer and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader, with practical experience in, and solid understanding of, a diverse range of management, program development and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. In February 2017, Ruben accepted a new opportunity to serve as the new Director of Resident Services for the Senior Housing Assistance Group (SHAG), one of the largest non-profit affordable housing providers in the Puget Sound area. SHAG manages 41 LIHTC communities serving over 5,000 older-adult households. He previously served for 12 years as a Senor Resident Services Manager at the King County Housing Authority. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC).