Trainer: Ruben Rivera-Jackman, MNPL
For the first time in U.S. history, four generations are working side-by-side. It is important to understand the impact historical events have on each generation. These events have molded & shaped our personalities and how we communicate and interact in the workplace. This webinar will provide basic understanding of the different traits and personalities of the four different generations, different work ethics, and different preferred styles of communication.
At the completion of this webinar, participants will be able to:
1. Increase awareness and knowledge of the different values, attributes and work styles of each of these four generations
2. Identify strategies for effective cross-generational communication and creating harmonious work environments
3. Have fun!
Ruben Rivera-Jackman, MNPL, speaker, trainer, and nonprofit leadership consultant, has an accomplished 25+ year career as a nonprofit leader, with practical experience in, and a solid understanding of, a diverse range of management, program development and service delivery applications. Mr. Rivera-Jackman has a passion for working with, and advocating on behalf of, older adults, and has a natural ability for providing instruction and training for adult learners. In February 2017, Ruben accepted a new opportunity to serve as the new Director of Resident Services for the Senior Housing Assistance Group (SHAG), one of the largest non-profit affordable housing providers in the Puget Sound area. SHAG manages 41 LIHTC communities serving over 5,000 older-adult households. He previously served for 12 years as a Senior Resident Services Manager at the King County Housing Authority. Mr. Rivera-Jackman was the recipient of the 2011 American Association of Service Coordinators (AASC).